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410-228-3936

(SORRY BUT THE GROOMING VAN CAN NOT ACCOMMODATE EXCEPTIONALLY

LARGE BREEDS i.e. GREAT DANE, SAINT BERNARD, etc.)

  Although most pets are well behaved, not all pets like the grooming procedure and can become aggressive. Grooming on the Go reserves the right to refuse service to these pets.

  Grooming on the Go will not de-matt a dog if the coat is extremely matted.  This causes pain and discomfort to the pet.  A shave down is usually recommended.

Your pet's safety and comfort is our primary concern.  Please advise us of any allergies, sensitivities or pre-existing medical conditions.  Please let us know of any prior grooming history you or your pet may have found to be less than totally satisfactory.  We want to avoid the repetition of poor or unpleasant past grooming experiences.

  Grooming on the Go understands some pets are extremely sensitive to certain grooming procedures, such as nail trimming or ear cleaning.  It is not our intention to cause discomfort to your pet.  Although these are routine procedures, normally performed for the well being of the pet, Grooming on the Go will not continue with any grooming procedure that will cause pain or discomfort to the pet.  Sometimes, for the overly sensitive pet, these procedures are best left to the care of a veterinarian.

  Grooming on the Go will arrive as close to the scheduled appointment time as possible. However, we will never jeopardize the safety or well being of our clients’ pets by rushing a grooming procedure. We will call you and advise you of any change in our arrival time. A cancellation must be made at least 24 hours prior to the scheduled appointment.

  A no show policy: in the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice for $20.00 will be left at your door.

  Payment accepted: Cash or Check. If for any reason there is a problem with the check a fee will then be made to the client for the correction of the problem.